Stretch Privacy Policy
Effective Date: September 1, 2025
Welcome to Stretch! This Privacy Policy explains how Stretch Collective Inc. and its related apps and websites (collectively, the “Services”) collect, use, share, and protect your information. We've designed Stretch to be your smart shopping assistant, and this policy tells you how we handle your data to make that happen.
By using our Services, you agree to this Privacy Policy. If you don't agree, please don't use Stretch. This policy is part of our Stretch Terms of Use. Any terms not defined here have the meaning given in the Terms of Use.
What You'll Find Here:
Information We Collect – What data we gather from you.
How We Use Your Information – Why and how we use the data we collect.
When We Share Your Information – Who we share your data with and why.
Your Privacy Choices – How you can control your data.
Data Security – How we protect your information.
Children's Privacy – Our policy on collecting data from children.
International Users – Important information for users outside the U.S. and Canada.
For Our Business Clients – How we handle data for brands and manufacturers.
California Privacy Rights – Special rights for California residents.
Washington State Consumer Health Privacy – Special information for Washington residents.
Other US State Privacy Rights – Rights for residents of other US states.
Policy Updates – How we'll let you know about changes.
Contact Us – How to reach us with questions.
1. Information We Collect
To help you shop smarter and save money, we collect different types of information. This can include data that identifies you directly (like your name) and data that doesn't.
Here's what we may collect:
Registration & Contact Info: When you sign up, we ask for things like your name, email, phone number, and password. If you connect using a social media account, we might also get information like your email, name, and birth date from that service. This helps us create your account and communicate with you.
About You (Relationship Info): We gather information about your preferences, lifestyle, and interests, including data from social media interactions (like Facebook Connect) and demographics (like birth date, gender, budget, income). This helps us understand what offers you might like.
Search & Shopping List Info: We collect what you search for in the app, items you add to your shopping list, and what you mark off your list.
Purchase History: We collect details about your purchases, including item descriptions, quantities, prices, the store, and when you bought them. This includes information from receipts you submit (like payment method, including EBT usage) and order history gathered by our browser extension when you use it for offers.
How You Use Stretch (Transaction Info): We track how you interact with our Services, such as the offers you view and redeem, products you buy, stores you prefer, and how you engage with our emails and notifications.
Washington State Consumer Health Data: If you're making purchases in Washington State, we may collect "Consumer Health Data" as defined by WA law. This could include information on health-related purchases, precise location data that might indicate health service visits (if you allow it), and other non-health information used to infer health status. If you don't want us to collect this, please do not share purchase data that identifies health conditions, do not allow precise location tracking, and do not link loyalty/retailer accounts. By providing this information, you consent to its collection for the purposes outlined in this policy. See Section 10 for more details.
Loyalty & Retailer Account Info: If you choose to link your Stretch account to retail loyalty programs, we collect your usernames (which could be your phone or email), passwords, and account numbers, along with all past and future purchase and transaction details from those accounts (items, prices, stores, in-store/delivery, purchase time). We do NOT collect payment card numbers, expiration dates, security codes, or bank account details.
Location Information (Geolocation): We use your general location (state, city, zip code). If you enable precise location tracking on your mobile device, we also collect that data and the time of day. You can control this in your device settings.
Mobile Device Information: When you use our mobile Services, we collect information about your device, like its identifier (e.g., Android Advertising ID, Apple iOS IDFA), model, operating system, and how you use the app (features used, clicks on notifications).
Invisible CAPTCHA: We use Invisible CAPTCHA (a Google tool) for security. This collects information in the background and is handled according to the Google Privacy Policy.
Cookies & Similar Technologies: We and our partners use cookies (small text files) and similar technologies like pixel tags and web beacons. These help us understand how you use our Services (e.g., IP address, browser type, device settings, referral website). This information helps us optimize our Services and analyze traffic. Sometimes, we link this data to your identity. If so, this Privacy Policy applies. You can adjust your browser settings to manage cookies, but some features might not work as well. See "Your Choices" below for more on cookies.
Information from Linked Third-Party Accounts: If you link third-party accounts to Stretch, you're agreeing to share information between that third party and Stretch. We may receive your purchase history or other data from them and combine it with your Stretch information. Each third-party platform has its own privacy policy, and it's your responsibility to unlink accounts if you no longer wish to share data.
2. How We Use Your Information
We use the information we collect to power Stretch, help you save money, and personalize your experience.
Here's how we use your data:
Improve & Operate Services: To make Stretch work better, including web hosting and sending emails on our behalf.
Facilitate Payments: To process payments you request through third parties.
Analyze Usage: To understand how you use our Services so we can improve them.
Personalize Offers & Ads: To show you relevant offers and advertisements based on your interests, past shopping behavior, purchase history, location, or EBT usage. We may use artificial intelligence and machine learning to help with this.
Determine Eligibility: To see if you qualify for certain offers, products, or services.
Track Redemptions & Purchases: To monitor offer redemptions, past purchases, and prevent fraud.
Perform Analytics: To create anonymous or aggregated data for Stretch's and third parties' marketing, advertising, and data analysis.
Provide Customer Support: To help you with any issues or questions.
Fulfill Requests: To deliver the Stretch services you ask for, including security validation by Invisible CAPTCHA.
Communicate with You: To send you news, special offers, announcements, marketing materials, reminders, technical notices, and support messages from Stretch and our partners.
Location-Based Services: If you opt-in to background location tracking on your mobile device, we use this to infer places you visit often, how long you stay, send push notifications when you're near stores with offers, and support advertising.
Deliver Ads & Marketing: To send you advertisements and marketing messages through the Services, email, text, or push notifications.
Administer Promotions: To run surveys, sweepstakes, contests, or other events sponsored by us or our partners.
Manage Our Business: For daily operations like website administration, analytics (including AI and machine learning), fraud prevention, enforcing our Terms of Use, and complying with laws.
Other Consented Purposes: For any other purposes you agree to.
We may also combine or anonymize information in a way that doesn't identify you personally and use it for any purpose.
3. When We Share Your Information
We share your information to provide our services, personalize your experience, and for other business and legal reasons.
Here's who we may share your data with:
Vendors & Service Providers: We share information with companies that help us provide our Services to operate our Services (e.g., marketing, analytics, fraud prevention, account security, customer service, and using AI services).
Merger, Sale, or Other Asset Transfers: If Stretch is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal & Compliance: We may share your information when legally required (e.g., subpoena, court order), to defend ourselves in legal actions, protect our rights or property, investigate fraud, or respond to government requests.
Analytics Providers: We use third-party services like Google Analytics, AppsFlyer, Heap, and Singular to understand how our Services are used and improve them. These services have their own privacy policies (links provided in Section 9 of the original policy for reference, though we've integrated the info here).
Aggregated & De-Identified Data: We may share information that doesn't identify you personally, such as aggregated or statistical data, with our partners or other third parties.
With Your Consent: We may share your information if you give us permission to do so.
4. Your Privacy Choices
We believe you benefit from a more personalized experience, but you have control over your information.
Here's how you can manage your preferences:
Email: You can manage your email preferences in the "Notifications" section under "Settings" in the Stretch mobile app, or by clicking "unsubscribe" in any email we send you. You can choose to subscribe to some messages and unsubscribe from others.
Cookies: You can manage how your browser handles cookies through your browser's privacy and security settings. Be aware that disabling cookies might limit some customized features of our Services.
Mobile Location Services:
Precise Geolocation: If you've enabled precise location tracking on your device, you can turn off "Nearby Offer Alerts" in the Stretch app's Settings to stop location-based features. You can also adjust your mobile device settings to prevent sharing of precise location data.
Impact of Opt-Out: If you don't allow Stretch to use your location or disable these features, some Services may not function as intended (e.g., personalized content based on location, relevant push notifications).
Social Networks & Linked Accounts: You can manage what information social networks or other third parties share with Stretch by adjusting the privacy settings on those platforms.
Web Push Notifications: You can opt in or out of web push notifications directly through your browser's options or settings.
SMS Programs: If you've given us your mobile number, you may receive SMS text messages for account verification, authentication, or if another user invites you to Stretch. You can stop receiving SMS by texting "STOP" to any message we send you. We'll send a confirmation, and then you won't receive more SMS messages from us.
5. Data Security
We use various physical, managerial, and technical safeguards to protect your information and improve its integrity and security. However, please understand that no system is 100% secure, and we cannot guarantee that data breaches by unauthorized parties will never occur.
6. Children's Privacy
Our Services are not intended for children under 13, and our Terms of Use require users to be at least 18 years old. We do not knowingly collect, maintain, or use information from children under 13. If you believe a child has provided us with their information in violation of this policy, please contact us at privacy@stretchai.com
7. International Users
Stretch's Services are hosted in the United States and are meant for users only within the United States and Canada, as restricted by our Terms of Use. If you use the Services from outside the U.S. or Canada, please be aware that your information will be transferred to and processed in the United States. By using our Services and providing your information, you consent to this transfer, storage, and processing.
8. Data For Our Business Clients
Brand, retailer, and manufacturing clients of Stretch (each, a “Client”) may provide its employees, contractors, and agents (collectively, “Authorized Users”) with the right to access and use Stretch’s Client-facing services, portal, platform, and dashboard. Stretch may collect and use information from Clients and Authorized Users for the following purposes:
Operating and improving our Services.
Facilitating email communications on our behalf.
Analyzing how you use our Services.
Providing customer support.
Communicating Stretch news, offers, announcements, marketing materials, technical notices, updates, security alerts, and administrative messages.
Managing everyday business needs like website administration, analytics (including AI/machine learning), fraud prevention, enforcing Terms of Use, and complying with laws.
For any other purposes you consent to.
If you are an Authorized User residing in California, please see Section 9 for your privacy rights. To exercise these rights, email Privacy@StretchAI.com and confirm your California residency and the rights you wish to exercise.
9. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your "Personal Information" (information that identifies, relates to, describes, or can be linked to you or your household).
Your Rights Under CCPA:
Subject to certain exceptions, California residents have the right to:
Know: Request what Personal Information we collect, use, sell, or share.
Access: Request access to the specific pieces of Personal Information we have collected about you.
Opt-Out: Opt out of the "sale" or "sharing" of your Personal Information.
Limit Use/Disclosure: Limit the use and disclosure of your "Sensitive Personal Information."
Correct: Correct inaccurate Personal Information.
Delete: Request the deletion of your Personal Information.
How to Exercise Your Rights:
To exercise any of these rights, please submit a verifiable request by emailing Privacy@StretchAI.com. We will respond within the timeframe required by law. If you wish to appeal a decision we make regarding your rights, please email Privacy@StretchAI.com.
Authorized Agents: An authorized agent can submit a request on your behalf with your signed permission or proof of power of attorney. Agents should email Privacy@StretchAI.com. We may contact you directly to verify the agent's authority.
Important Note for All Users: While CCPA applies only to California residents, Stretch aims for transparency. All Stretch users can manage their Personal Information using our in-app tools (under Account Settings). However, this policy does not grant users legal rights beyond those provided by their state of residence.
Our Data Retention: We keep your Personal Information and Sensitive Personal Information only as long as reasonably necessary to provide Services, ensure security, and prevent illegal activity, but no longer than 3 years from your last interaction.
Right to Access:
You can request access to the Personal Information Stretch has collected about you. We will send you an email confirming receipt and a follow-up email with the information. You can ask for:
Categories of Personal Information collected.
Categories of sources from which it was collected.
Business/commercial purposes for collection, sale, or sharing.
Categories of third parties to whom Personal Information was disclosed.
Specific pieces of your Personal Information collected.
We will provide this information by email in a portable, readily readable format.
How to Request Access: Send an email to Privacy@StretchAI.com.
Right to Know:
Upon request, we will inform you about the types of Personal Information we have sold, shared, or disclosed to third parties in the past 12 months. You can ask for:
Categories of Personal Information collected about you.
Categories of sources from which it was collected.
Business or commercial purposes for collecting, selling, or sharing it.
Categories of third parties to whom it was disclosed.
Categories of your Personal Information that Stretch sold or shared with third parties.
Categories of third parties that Stretch sold or shared your Personal Information with.
Categories of your Personal Information that Stretch disclosed to third parties for a business purpose.
Categories of third parties to whom Stretch disclosed your Personal Information.
How to Request Knowledge information: Send an email to Privacy@StretchAI.com.
Right to Delete:
You can request that Stretch delete all Personal Information we have collected from you, with some exceptions.
Important impacts of deletion:
Your user experience in the app will change, and personalization will be lost.
We won't be able to send you targeted offers or personalized recommendations.
Any pending rewards in your Stretch account will be deleted.
You will be treated as a new user if you continue to use your account.
We will retain your login information so you can continue to use your account. If you do, we will begin collecting new data per this policy.
How to Request Deletion: Send an email to Privacy@StretchAI.com.
We may deny your deletion request if retaining the information is necessary for:
Completing a transaction or providing a service you requested.
Detecting security incidents, protecting against fraud, or prosecuting illegal activities.
Debugging products to fix errors.
Exercising free speech or other legal rights.
Complying with the California Electronic Communications Privacy Act.
Engaging in public interest research (with your prior consent).
Internal uses, reasonably aligned with your expectations.
Complying with a legal obligation.
Right to Correct Inaccurate Personal Information:
You can request that Stretch correct inaccurate Personal Information about you.
How to Correct: You can update your Personal Information anytime on your profile's account settings page. For other questions or corrections, contact us at Privacy@StretchAI.com.
Data Retention after Correction: While changes are promptly reflected, we may retain past information for legitimate business needs (e.g., transaction backup, fraud prevention, legal compliance, analytics).
Right to Non-Discrimination:
If you exercise any of your CCPA rights, Stretch will not discriminate against you. This means we will not:
Deny you Services.
Charge different prices or rates (unless exercising your rights affects our ability to provide the same level of service).
Provide a different level or quality of Services (unless your choices degrade our ability to do so, e.g., by limiting personalized offers).
Suggest you will receive different prices or quality (unless your choices degrade our ability to provide the same service).
We may offer financial incentives for sharing your Personal Information, which will be related to its value and clearly outlined in written terms. Your consent to participate is required and can be revoked anytime.
California's "Shine the Light" Law: California residents can request information about our disclosure of Personal Information to third parties for their direct marketing purposes by contacting us via email or postal mail.
Personal Information We Collect (Past 12 Months):
Categories: Identifiers (name, address, phone, email, IP, loyalty info, social media user info); Commercial Info (shopping/purchase history, payment method including EBT); Internet/Network Activity (browsing/search history, device ID, mobile ad ID); Geolocation; Inferences (demographics, shopping preferences); and certain Sensitive Personal Information (precise geolocation if opted-in, inferred race/ethnicity, purchases related to sex life from receipts).
Sources: Our Services, your communications, third-party service providers, and linked retailer accounts.
Purposes (Collecting, Selling, Sharing): Providing personalized offers, communicating with users, creating datasets/audiences, auditing ad impressions, ensuring security/integrity, debugging, short-term transient use (non-personalized ads), performing services (account maintenance, customer service, order fulfillment, payment processing, analytics, advertising/marketing), internal research, verifying service quality/safety, improving Services, and marketing/selling Services.
Third Parties We Disclose To: Product manufacturers (brands), retailers, advertising/media agencies, financial institutions, data/media platforms, third-party service providers, and as required for legal/regulatory compliance.
Personal Information We Sell, Share, or Disclose (Past 12 Months):
Categories Sold or Shared: Identifiers (name for ACH deposit if chosen, email, IP, retailer loyalty account); Commercial Info (shopping/purchase history); Internet/Network Activity (device ID, mobile ad ID); Geolocation; Inferences (demographics, shopping preferences); and certain Sensitive Personal Information (precise geolocation if opted-in, purchases related to sex life from receipts).
Categories Disclosed for a Business Purpose: Identifiers; Commercial Info; Internet/Network Activity; Geolocation; and Inferences.
"Sell," "Selling," "Sale," or "Sold" means sharing Personal Information for monetary or other valuable consideration.
10. Washington State Consumer Health Privacy (My Health My Data Act)
As of March 31, 2024, Washington law places limitations on businesses collecting "Consumer Health Data" from Washington residents or those purchasing in Washington State.
Categories of Consumer Health Data We May Collect:
Consumer Health Data is broadly defined and includes Personal Information linked to your past, present, or future physical or mental health. We may collect:
Purchase information related to health conditions, symptoms, diagnoses, or treatments (e.g., over-the-counter medications from submitted receipts).
Precise Geolocation (if you opt-in via device settings) that could indicate visits to health services or suppliers.
Non-health related information processed to infer health conditions.
Your Consent: If you do not want us to collect your Consumer Health Data, you should NOT permit precise location tracking, NOT link loyalty/retailer accounts, and NOT submit receipts that contain health-related purchase information. By providing such information, you consent to our collection of your Consumer Health Data for the purposes in this policy.
Sources of Consumer Health Data: We collect this data directly from you, through your use of Services, from third-party products/services, and from linked retailer accounts.
Purpose and Use: We use Consumer Health Data for the purposes outlined in Section 2 of this Privacy Policy.
Sharing of Consumer Health Data: As defined by Washington law, Stretch does not "share" Consumer Health Data.
Third Parties Receiving Consumer Health Data: We may disclose Consumer Health Data to processors strictly as needed to provide our services, consistent with the purpose of collection, and as necessary to comply with legal/regulatory requests.
Your Rights Under Washington Law:
Right to Withdraw Consent: To prevent us from collecting Consumer Health Data, do not submit purchase information that identifies or infers health status, do not allow precise location tracking, and do not link loyalty/retailer accounts.
Right to Delete: You can request deletion of all Personal Information (including Consumer Health Data) we've collected, with certain exceptions. See Section 9 for details on how this affects your app use.
How to Exercise: Visit the Personal Information management webpage in the Stretch App (under Account Settings).
11. Other US State Privacy Rights
This section applies to residents of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia. These states grant residents the following rights:
Right to Access: You can request access to the Personal Information Stretch has collected about you.
Right to Delete: You can request that Stretch delete the Personal Information we have collected about you, subject to applicable legal exceptions.
Right to Correct: You can correct, or in some cases request that Stretch correct, inaccurate Personal Information we have collected about you.
Right to Opt Out of Targeted Advertising and Sale of Personal Data: You can opt out of targeted advertising and the sale of your Personal Information.
How to Opt-Out: Visit the "Settings" in the Stretch app (under Account Settings) or enable the Global Privacy Control (GPC) in your web browser. If GPC is enabled, we will process it as a request to opt out of sharing and selling your Personal Information.
Exercising Your Privacy Rights:
How to Exercise: Visit the Personal Information Management webpage in the Stretch App (under Account Settings).
Opt-Out of Sale/Share: You can also opt out by logging into your Stretch account in the app and selecting the "Do not sell or share my personal information" preference in the user settings menu.
Authorized Agents: An authorized agent can submit a request on your behalf with your signed permission or proof of power of attorney. Agents should email Privacy@StretchAI.com. We may contact you to verify their authority.
Appeals: We will provide you with an opportunity to appeal our decision regarding a request related to these rights by emailing us at Privacy@StretchAI.com.
12. Policy Updates
We may update this Privacy Policy from time to time. We will post any changes on this page, and the revised version will be effective as described in our Stretch Terms of Use. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions or comments about this Privacy Policy, your information, or our privacy practices, please contact us:
Email: Privacy@StretchAI.com
Mailing Address:
Stretch Collective Inc.
#1224
1280 Lexington Ave FRNT 2
New York, NY 10028
Attn: Legal Department